Buyers Terms & Conditions

Your use of the application, services are governed by terms and conditions ("Terms of Use") as applicable to the application including the applicable policies which are incorporated herein by way of reference. If you transact on the application (via mobile or website), you shall be subject to the policies that are applicable to the application for such transaction. By mere use of the application, You shall be contacting with EBS solution Private Limited and these terms and conditions including the policies constitute your binding obligations, with EBS.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" or “Buyer” shall mean any natural or legal person who has agreed to become a buyer on the application by providing Registration Data while registering on the application as Registered User using the mobile. TWRILL allows the User to surf the application without registering on the application. The term "We", "Us", "Our" shall mean EBS solution Private Ltd.

When You use any of the services provided by TWRILL through the application, including but not limited to, (e.g. Product Reviews, business Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our slie discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the application following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the application.

Buyer should directly contact to the Seller at all times, though Twirll support can also be contacted if any dispute arises.

BUYER PROTECTION:

All business selling on are thoroughly screened by our team before they are on boarded as business. We will strive hard to ensure that all the products you buy from our application, regardless of the authenticity of the business and the product slid by the business are slid at the best prices possible. No doubt, we also endeavour that our business offers all the warranties, guarantees as entailed by the product and the manufacturing brands and the best customer service in the industry. More details are provided in our Cancellation and Dispute Policy.

PAYMENTS & PAYMENT SCHEDULES:

  1. Buyers shall make Payments for items purchased on the application in the medium required by the business. Transactions, transaction price and all commercial terms such as delivery, dispatch of products and/or services are as per principal to principal bipartite contractual obligations between business and buyers and the payment facility is merely used by business and buyers to facilitate the completion of transactions. Use of the payment facility shall not render liable or responsible for non–delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after-sales or warranty services or fraud as regards the products and/or services listed on the application.
  2. The payment shall be made in AUD for Orders received by business whose business is within Australia and in INR for business whose business is within India.
  3. The buyer shall pay the business in the preferred payment mode of the business.
  4. Any non-payment by the buyer within the designated time shall be deemed to be a cancellation of the Order.
  5. Payment to the Logistics Partner for shipping and duty shall be made by the buyer.

Taxes: Buyers are responsible for paying all fees associated with the product purchase and you agree to bear any and all applicable taxes, charges, etc. levied thereon.

PRODUCT INFORMATION, PRODUCT COMPLIANCE AND SUITABILITY

We recommend that you do not rely slimly on the information presented on our application. Please always read labels, warnings and directions provided with the product before use.

Twirll does not guarantee compliance or suitability of products with any Laws, nor does Twirll accept responsibility for installation and/or use of a product. It is your responsibility to review the product application and all applicable Laws for each relevant jurisdiction to be sure that the installation and/or use involving the products comply with applicable Laws.

DISCLAIMER:

Twirll makes no warranty or representation concerning the accuracy of product information provided and our slie liability for any losses or damages by you arising from any inaccuracy in the product information will be limited to reimbursement of the price paid for that product. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose or non-infringement of intellectual property rights to the fullest extent permissible by applicable law. also disclaims any liability for claims arising out of misuse, improper selection, improper installation, modification or misapplication of the product.

LIMITATIONS OF LIABILITY:

Under no circumstances, Twirll will be liable for any consequential, incidental, special, exemplary or punitive damages, including but not limited to any lost profits that result from your purchase of any products on, even if has been advised of the possibility of such damages. Twirll's liability in all events is limited to the purchase price paid for the product that gives rise to any liability.

DELIVERY RULES:

CANCELLATION AND REFUND POLICY:

Please read our general cancellation and refund policy outlined below.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email. Buyers are also advised to thoroughly go through and understand seller specific refund policies if any. If in doubt, buyers can contact Twirll support team.

PRODUCT WARRANTY

Delivery charges will be incurred by the consumers but not the seller/business except in the following circumstances: Such cases, business is liable for any expenses related to the order such as delivery charges and any payment gateway related fees

REPLACEMENT POLICY:

Replacement of product is allowed to the buyers in the following circumstances: If business is at fault, business should incur the delivery charges for return and redelivery of the replaced product. If consumer is at fault, consumer will incur the delivery charges for return and redelivery of the replaced product. Also, any price difference in the replaced product would be incurred by the Consumer.